Important customer information

Conditions

Withdrawal

You can cancel your contract within 14 days without giving reasons in writing (eg letter, fax, email) or - revoked by returning the item - if the goods before the deadline expires. The period begins upon receipt of this notification in writing, but not before receipt of the goods to the consignee (in case of recurring deliveries of similar goods not before receipt of the first partial delivery) and also does not fulfill our obligations under Article 246 § 2 in connection with § 1 paragraph 1 and 2 draft Law and our obligations according to § 312g paragraph 1 sentence 1 BGB in conjunction with Article 246 § 3 BGB. The revocation period is sufficient to send the revocation or thing. The revocation must be sent to:

Doku GmbH, Zweigstr 9A, 82266 Inning

u/o contact@proknit.de


Consequences

In the case of an effective cancellation the mutually received benefits are to be returned and any benefits (eg interest). Can you give us the performance received and benefits (eg benefits) do not or partially refund or only in deteriorated condition or issue, you will be obliged to pay compensation. For the deterioration and derived benefits, you must pay compensation only if the uses or the deterioration is due to a deal with the matter, beyond the consideration of the characteristics and functioning. By "testing the properties and functioning" refers to the testing and evaluation of the respective goods, as it is possible and common in a shop. Transportable items are to be returned at our risk. You have to bear the cost of return. Obligations to reimburse payments must be fulfilled within 30 days. The period begins for you when you send your cancellation or the goods, for us with their reception.


End of withdrawal

The right does not apply to distance contracts

- The supply of goods that are produced according to customer specifications or

- Clearly tailored to personal needs or

- The supply of audio or video recordings or software if the delivered data carriers have been unsealed by the consumer or downloaded.